Hero MotoCorp, The World’s largest two wheeler manufacturer restarted its retail operations just last week, it re-opened more than 1500 customer touchpoints including authorized dealerships and service centers. These outlets together contribute around 30 percent of the company’s total domestic sales. Since the opening of these customer touch points, Hero has managed to sell around 10,000 units of motorcycles and scooters.
However, Hero did not clarify whether if these 10,000 units were bought/booked in the last one week or they were booked before and delivered in the last one week of commencement of operations. Hero started dispatching vehicles starting from May 7. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19.
Hero became the first two wheeler manufacturer in India to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand.
Hero has also distributed Restart Manuals to all its Dealerships, Service Centers and parts distributors. The restart manual comes in English, Hindi and 10 other regional languages. It provides guidance on the acquisition of key safety materials such as masks, gloves, sanitizers, disinfectants, and other equipment to the dealers.
The manuals also cover various other aspects like Pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol in workshop, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.
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